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Provide customer experience that will benefit in the long run

From strategic planning and management to creative design and development, all backed by comprehensive performance reporting.



By using customer data, we can create targeted campaigns, content and offers that resonate with your different customer segments, leading to increased engagement and loyalty.


We can help you increase conversions and revenue by setting up automated campaigns that send timely and relevant messages to your customers.

Customer Journey

We work with you to map out your customer’s journey and find areas for improvement. By optimising touchpoints like your website and customer support, we can create a better overall experience for customers and ultimately boost satisfaction and loyalty.


What we have done

Don’t just take it from us. Our success speaks for itself. Our business is built on providing expertise with impeccable service – a winning combination.

Understanding your needs, targets and deadlines provides a solid foundation for our approach, together with the drive to be the best at what we do. All of this, whilst never compromising on strong customer relationships.

CIA Landlords
46% Increase in Organic Traffic
Content PPC SEO Digital PR Email
View case study
Now Storage
71% YOY Organic Growth
Content Email Insights & Analytics PPC SEO Web Design
View case study
Magenta Self Storage
30% Goal Completion YOY
Web Design SEO Ecommerce Content Email
View case study

Why you need eCRM services

Manage customer data

At Assisted, data is our thing. And we understand the importance of managing your data effectively. Our team of experts can help you gather, organise, and analyse customer data from multiple sources.

We specialise in eCRM management and setup, ensuring that your customer data is easily accessible and actionable. With our help, you can create targeted marketing campaigns and personalised communication strategies that will drive engagement and boost your bottom line.

Building strong relationships

Building lasting relationships with your customers is crucial for business success. For example, your business is E-commerce focused. By using eCRM management and setup, we can help you gather customer data such as purchase history, preferences, and demographics.

With this information, we can create personalised email campaigns with targeted promotions and recommendations based on each customer’s preferences. This will make your customers feel valued and increase their loyalty to your brand, resulting in more repeat business and higher revenue.

Make things easier with automation

Looking to save time and resources? Try automating your processes. Let’s say that you run a subscription-based service. With eCRM management and setup, we can automate the process of sending renewal reminders, invoices, and confirmation emails. This ensures that your customers receive timely communication while freeing up your team to focus on more important tasks.

Alongside this, we can integrate chatbots and AI-powered customer service to handle routine inquiries and improve response times. Boost customer satisfaction and reduce the workload on your support team by letting us help you streamline your processes and enhance your customer experience today.

Customer first approach

We know that improving the customer experience is key to driving engagement and building brand loyalty. Using eCRM data and analytics, we can create personalised promotions, offers, and recommendations that personalise the customer’s experience with your brand. We can also implement a loyalty program that rewards customers for their repeat business. By improving the customer experience in this way, you can drive more foot traffic to your business, increase sales, and strengthen your brand reputation.


We are eCRM experts

At Assisted, we’re an eCRM agency based in the UK, and our focus is on helping businesses like yours manage and set up effective customer relationship management systems. We know that keeping customers engaged and happy is essential for any successful business, which is why we specialise in eCRM management and setup. Our team of experts has years of experience in developing eCRM strategies and executing them successfully. We’ll work with you to create a bespoke plan that meets your specific business needs. Whether you’re starting from scratch or want to optimise your existing system, we’re here to help. Let us help you make the most of your online presence and keep your customers coming back for more.


What we know

This is where we share insights, tips, and best practices in digital marketing and stay up to date with the latest trends in today’s fast-paced digital landscape.

Our goal is to help you stay ahead of the curve by providing the latest information on marketing news, technology advancements, and proven strategies for success.

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Speak with a specialist

We specialise in a range of sectors and industries based on years of experience and expertise. If you are looking for a digital agency we have all bases covered.


eCRM stands for Electronic Customer Relationship Management, which is a way for businesses to manage and communicate with their customers through digital channels such as email, social media, and websites. In simpler terms, eCRM helps businesses interact with their customers using technology, as an expert eCRM agency, we have years of experience in the field.

What is an eCRM agency, and what services do they offer?

An eCRM agency is a company that specialises in managing and optimising electronic customer relationship management (ECRM) systems. These agencies typically offer services such as ECRM setup, data analysis, email marketing campaigns, customer segmentation, and more.

What is involved in eCRM management?

eCRM management involves overseeing and optimising electronic customer relationship management systems to improve customer engagement and increase sales. This may include tasks such as analysing customer data, creating targeted email campaigns, segmenting customers based on behaviour, and monitoring customer feedback.

How do I set up an eCRM system for my business?

Setting up an eCRM system can be a complex process, but it typically involves selecting a software platform, integrating it with your existing systems, importing customer data, creating email templates, and setting up automated campaigns. An eCRM agency can help guide you through this process and ensure that your system is set up correctly.

What are the benefits of working with an eCRM agency like Assisted?

Working with an eCRM agency can help businesses optimise their customer relationship management strategies and improve customer engagement. Assisted can provide expertise and guidance on everything from software selection to campaign creation, allowing businesses to focus on other areas of their operations. Additionally, eCRM agencies can help businesses save time and money by streamlining processes and improving campaign effectiveness.