Digital Account Manager

Full Time Leicester £35K + Commission (DOE)

Assisted is a multi-channel digital marketing agency that has experienced significant growth over the last 6 years since being founded. We are now a multi-million-pound agency with over 25 experts working across 60 marketing clients. Our client services include SEO, PPC, Social, Web and Email Marketing.

We specialise in crafting awesome campaigns and strategies for our clients using our team of SEO/PPC gurus and web developers.

Your role as a Digital Account Manager will be to provide an exceptional customer experience to our clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long-term client relations.

Client retention is key, so having a clear vision of your client’s aims and objectives throughout every project is essential. Working alongside the projects team, you will lead your accounts to ensure projects are delivered with excellent results, on time and on budget.

Hybrid working is expected as part of the Digital Account Manager role with two days minimum required in our Lutterworth head office.

All applications should be emailed directly to [email protected] – No Recruitment agencies, please.

Key Responsibilities

Supported by and working closely with the Head of Client Services, you will be responsible for leading several key accounts providing insights and opportunities for account growth and development, whilst maintaining profitability and sustainability for the business.

Lead on key digital accounts
Reviewing and interpreting digital marketing reports and communicating key findings back to the client with informed recommendations to improve campaign performance
Proactive account management, reviewing client accounts seeking new opportunities and creating strategies through SEO/PPC to enhance brand exposure and improve performance and ROI
Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service.
Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against
Scoping and costing of new websites. Being able to take a client brief and map out the core requirements for the development, identifying the right infrastructure to build the site in, functionality and website best practices.
Being part of the onboarding process for new projects and briefing jobs to the project team to ensure we deliver value, meet client expectations and achieve campaign goals
Ongoing liaison with the project team to ensure project delivery is on time and within budget
Regular and planned communications with clients through email, phone calls and face-to-face meetings

Required Experience and Qualifications

Passionate about all things digital
Experience within an agency environment
Excellent knowledge of SEO and PPC (relevant qualifications a distinct advantage)
Experienced in interpreting data and creating reports within Google Analytics and presenting results to clients
Knowledge of Social and Paid Social Media Campaigns
Good understanding of website design, build and best practices
Commercial awareness and understanding of ROI
Ambitious and willing to learn
Organised and able to prioritise workloads
Honest, reliable and trustworthy
A team player
Excellent communication skills
Ability to seek new opportunities in accounts and discuss these confidently with clients
Able to manage multiple client projects whilst maintaining customer satisfaction
Ability to adapt and change to client needs in a dynamic and fast-paced environment

Preferred Experience

Hands-on experience in setting up and managing search campaigns
Google Ads and Analytics certifications would also be beneficial
Account Management: 2 years (required)
Digital Agency: 2 years (required)

Benefits

Starting salary – £35,000 pa + Commission
28 days holiday per year
+ bank holidays
+ Your birthday off
£500 pa training budget
Macbook & Latest software packages
3% pension contribution
Ability to work from home / flexible working hours with a minimum of 2 days per week from our Lutterworth office
Dog-friendly office
Company Paid Private Health Insurance

Culture

Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Flexitime
Free flu jabs
Free Parking
Health & wellbeing programme
On-site parking
Private medical insurance

Schedule

8-hour shift
Day shift
Monday to Friday
No weekends